Shipping

WHAT ARE THE DIFFERENT SHIPPING OPTIONS AVAILABLE FOR MY ORDER?

• Standard shipping: The order will be sent as a normal letter in the mail with no signs of Pure Instinto or the content stated on it. When sending standard, it means that the order cannot be tracked and traced and therefore the risk delivery lays on the customer!
• Stealth-standard shipping: The order will be repacked, and the seeds will be taken out of their original packaging and put in a small plastic bag labeled with the strain name. When sending Stealth-standard, it means that the order cannot be tracked and traced and therefore the risk delivery lays on the customer!
• Registered shipping (only available within Europe): The order will be shipped as a registered letter with a tracking and trace number that will avoid the letter to get lost in the mail and arrive safely.
• Stealth-registered shipping (only available within Europe): The order will be repacked, and the seeds will be taken out of their original packaging and put in a small plastic bag labeled with the strain name. The order will be shipped as a registered letter with a tracking and trace number that will avoid the letter to get lost in the mail and arrive safely.

WHAT ARE THE SHIPPING COSTS FOR MY ORDER?

• We offer FREE shipping in Europe on orders over €50.
• Standard and stealth-standard shipping have a cost of €5.
• Registered and stealth-registered shipping have a cost of €15.

IN HOW LONG SHOULD I EXPECT MY ORDER TO ARRIVE?

• We will ship your seeds the same day or the following business day after we receive your payment.
• You should expect your seeds to arrive within 7 to 14 days after we have received the payment for your order.
• If you pay for your order with a credit card then we will process it in the same day or the following business day.
• If you pay for your order via bank transfer, it always takes up to 10 days for us to receive the payment.
• If you send the money via registered mail, then the time for arrival will depend on your shipment courier. We open our mailbox from Monday to Saturday.
• If you have chosen the registered option for your shipment and you have not received your order after 14 days from the date we have notified you we have received your payment, please send us an email to sales@pureinstinto.com.

IS IT LEGAL TO SHIP YOUR PRODUCTS TO MY COUNTRY?

• Pure Instinto can supply seeds to various countries in the world. However, is unable to comment on the legal status of our seeds within your country. 

We kindly ask you to please research you national and local laws before making any purchase to make sure your order is legal to import. Pure Instinto will not be responsible for the retention of any orders by your national customs. 

WHAT DOES A PRODUCT ¨AVAILABLE ON BACKORDER¨ MEANS?

• This means that the product is currently not in stock at Pure Instinto Seed Bank. You can still order the product, and then we will order it at the supplier. In general, the delay on backordered items is 2 weeks.
• Orders containing backordered items are shipped when all the products are back in stock. If the delay is foreseen to be longer than 2 weeks, then we will contact the customer to notify about it.